Amkai understands that the most important element in the software equation is the user. Without strong user adoption, the benefits of the solution often remain unrealized and the potential stays untapped. We are fully committed to providing customers with the full spectrum of support, and we have made a substantial investment in our professional services organization.

In an industry that has often experienced poor service, Amkai stands out in its deep commitment to customer service and satisfaction.

Implementation

• Specific system implementation process has been established based on more than 20 years of experience
• Assistance with setting up user tables, basic insurance information and other core database elements that drive the various software modules

Training

• Online initial overview user training
• Onsite training for administrators, nurses, and physicians
• Growing library of video training tools
• Online help
• Webinars covering various software features

Service

• Telephone helpline staffed by trained personnel (7:30AM - 6PM EST)
• 24 hour emergency helpline
• Online chat
• Customer Advocate regularly solicits user feedback