AmkaiSolutions understands that the most important element in the software equation is the user. Without strong user adoption, the benefits of the solution often remain unrealized and the potential stays untapped. We are fully committed to providing customers with the full spectrum of support, and we have made a substantial investment in our professional services organization.
In an industry that has often experienced poor service, AmkaSolutions stands out in its deep commitment to customer service and satisfaction.
Implementation
- Specific system implementation process has been established based on more than 20 years of experience
- Assistance with setting up user tables, basic insurance information and other core database elements that drive the various software modules
Training
- Online initial overview user training
- Onsite training for administrators, nurses, and physicians
- Growing library of video training tools
- Online help
- Webinars covering various software features
Service
- Telephone helpline staffed by trained personnel (7:30AM - 6PM EST)
- 24 hour emergency helpline
- Online chat
- Customer Advocate regularly solicits user feedback
Web Based Platforms - Just for our clients
AmkaiWiki is a reference website that houses user manuals, quick reference guides, training videos, and technical information for both AmkaiOffice and AmkaiCharts. amkai.com/wiki
AmkaiCommunity is a communication portal that houses service bulletins, press releases, and other helpful information for both AmkaiOffice and AmkaiCharts. Additionally, AmkaiCommunity houses a forum that allows clients from different facilities to communicate about AmkaiSolutions products and the health care field. amkai.com/community